Flexible Cancellation and Rescheduling Policy
Plan your private family journey across Georgia with total confidence through our transparent cancellation policy with zero hidden penalty fees.
1. Our Commitment to Traveler Flexibility
We understand that international flights, weather, and family schedules can change unexpectedly. We designed our booking and cancellation policies to protect your vacation budget and give you full control over itinerary adjustments.
Because we do not lock your funds with non-refundable credit card deposits, you never experience stressful bank dispute processes or protracted refund waiting periods.
2. Free Cancellation Terms and Schedule Changes
The following terms apply across all private chauffeur services and day tour itineraries:
- Full Free Cancellation: Cancel or reschedule your tour service free of charge up to 24 hours prior to scheduled airport pickup with zero penalties.
- Itinerary Flexibility: Switch subsequent day destinations by informing our concierge team or your private driver on the evening prior to the tour.
- Flight Delay Guarantee: If your incoming flight to Tbilisi or Batumi is delayed, your designated driver monitors live flight status and waits without charging wait-time surcharges.
3. Mountain Weather and Road Safety Closures
During severe winter weather in mountain passes (such as Gudauri, Kazbegi, or Svaneti), local highway authorities may temporarily close passes to vehicular traffic to ensure public safety.
In such situations, guests have the option to reroute to charming lower-altitude cultural destinations (such as historic Mtskheta, Gori, or Tbilisi cultural tours) or cancel that day excursion with zero charges.
4. How to Request Cancellation or Rescheduling
Canceling or updating your reservation requires no bureaucratic paperwork. Simply text our 24/7 concierge team via WhatsApp at +995 579 08 85 37 with your name and request, and our operations team will confirm your update immediately.
